SwoopMi is operated by [Company legal name] ("SwoopMi"), [Registered address], Bangkok, Thailand. We run a marketplace where approved lenders offer clothes, bags and accessories for rent and renters book them for a set period. Lenders own the items; we provide the platform, take payments and support both sides.

• You must be 20 or older, or have your parent's or guardian's consent.
• You can sign in with a link sent to your email, a password, or Google, X or LINE. Keep access to your email and accounts secure — you're responsible for activity on your account.
• Give accurate details (especially delivery and lender information) and keep them up to date.
• We may suspend or close accounts that break these terms, put others at risk or are used fraudulently.

• Prices are per 3-day rental block. Longer rentals are charged in additional 3-day blocks. The rental must start at least 2 days after you book so the item can reach you.
• At checkout you pay the rental fee, a flat ฿80 shipping fee (delivery and a prepaid return label) and a 10% service fee, minus any valid voucher. The total is confirmed before you pay.
• Payments are processed securely by Stripe (cards, Apple Pay / Google Pay or PromptPay). Your payment is held by SwoopMi and the lender's share is paid out only after the item is returned in good condition.
• You also pay a refundable deposit, a share of each item's retail value: 50% for new members, 30% once your ID is verified, 15% after 3 good returns and 10% after 10. The deposit is refunded to the card or PromptPay account you paid with once every item is back in good condition (at the latest 3 days after the rental ends unless the lender reports a problem). PromptPay refunds need your bank account details, which Stripe asks you for by email.
• Items are cleaned by the lender between rentals. Treat them with care, follow any care notes and don't alter, wash or dry-clean them yourself.
• Return the item by the end date using the prepaid label.

• You can cancel for a full refund while the booking is still being prepared — up to 3 days before the rental starts — from My Orders.
• If an item arrives damaged, dirty or very different from its listing, message us within 24 hours of delivery. Returns are then free and you'll get a full refund.
• Late returns may be charged an additional rental block for each 3 days (or part) the item is late.
• If an item is lost or damaged beyond normal wear while with you, you may be charged a fair repair cost, up to the item's stated retail value. We'll show you the evidence and give you a chance to respond first. The amount is taken from your deposit first; the rest of the deposit is refunded.

• To lend you must apply and be approved. We verify your identity and bank details and may decline or remove a lender at our discretion.
• You confirm you own each item (or have the right to rent it out), that it's authentic, and that photos and descriptions — including condition — are honest and your own.
• Clean each item before every rental, ship it on time and respond to renters promptly.
• We charge a 15% commission on each completed rental. Your share is paid by bank transfer after the item is back and you've checked it in (or 3 days after the rental ends if you don't report a problem). If an item comes back damaged, report it with the amount you're asking for; we decide claims fairly and pay what we keep from the renter's deposit to you.
• You can pause or remove listings any time; bookings already confirmed must still be honoured.
• You grant SwoopMi a non-exclusive, royalty-free licence to display your listing photos and text on our site and marketing while the listing is active.

• No counterfeit, stolen or unsafe items.
• No arranging rentals outside SwoopMi to avoid fees.
• No harassment, discrimination or misleading content.
• Don't try to access other people's data, disrupt the service or scrape it.

The SwoopMi name, logo and site design belong to us. Some product and campaign photos on this site are AI-generated concept imagery and are not photographs of real brand products.

We work hard to keep SwoopMi running and listings accurate, but the service is provided as is. To the extent allowed by Thai law, we aren't liable for indirect losses, and our total liability for any claim is limited to the fees you paid us for the rental concerned. Nothing in these terms limits rights you have as a consumer under Thai law.

These terms are governed by the laws of Thailand and disputes go to the Thai courts. We may update these terms; we'll show the new effective date and, for significant changes, tell you before they apply. Continuing to use SwoopMi means you accept the updated terms.

Questions? Contact contact@swoopmi.com.